Suzi from your service department was very nice to me. She was very efficient and professional. She made sure that I got done quickly and my car runs so much better now. Thank you Healey Chevrolet for being so good to me.
Once again I have received correspondence from Healey regarding MY WIFES VEHICLE that was recently brought in for service. We purchased two vehicles on the same day, and they were incorrectly listed as the Chevrolet Spark being mine, and the Jeep Patriot being hers. We brought this error up at the time of the purchases,(with the financial office) and have asked numerous times for it to be corrected to no avail. We were told that it didn't make any difference, BUT IT DOES. All the peripheral vendors, (i.e. Sirious radio and OnStar) incorrectly contact us and have the accounts reversed.
Even though I gave an excellent rating above, I'm a little disappointed in the trade in value received on a 7 year old vehicle in excellent shape with less then 42,000 miles on it. Trade in received was on the very low end according to KBB and is being advertised for sale on the very high end of retail.
Seamless from beginning to end. Suzi was a pleasure to work with. The staff was professional and courteous all the way around. The waiting area and restvofbthe facility was clean and inviting. Great job!!!
My advisor Mark C. was the best, very friendly, knowledgeable, and kept me well informed of my options and with the issues I was having with my vehicle. He helped me acquire a rental while my car was being serviced and went out of his way to help make me feel appreciated. he deserves recognition.
Lori was wonderful and she did her job, I would never refer anyone to Healey for the following reason. We bought our car 4years ago as a pre-owned with 54,000 miles on it now it has a little over 82,000 miles. Since the end of November 2018 we have had major work done which I feel should not have had to happen new transmission, front and rear brakes with rodors, leaking in the transmission cooling line, Left front wheel bearing and sensor and left rear wheel bearing and sensor, and recently shocks,alignment. The only reason we continue to come back is that we have a warranty. I will never buy another car from Healey, and have been telling my friends. I am sure this was a lemon and should have been replaced. Again as for Lori she was polite and helpful,
Mr. Mark was my Services advisor. He was very professional and well knowledgeable. They trouble shot my car with a computer and found deflected coils on cylinders #1. The technician Swapped 1 and 2 then they replace #2 coil and #8 coil. The staff was very pleasant and helpful.