John in service was extremely helpful and knowledgable. He ordered my parts without any issue and called me within days to tell me they had arrived. He even offered and carried them to my car in the rain. He is a consummate professional who seems to enjoy his job and respect his customers. Amber and Jen (I think) assisted me with using my GM rewards points to make my purchase in a seamless manor. I did not have to wait long from beginning to end. This experience was in stark contrast to my interaction with ROBERT GREEN CHEVROLET. I called them because they are closer to my home to order my floor mats using my GM Rewards Points. Brittany is service department with an attitude asked me for my vin number she then tried to order me the generic mats and charge me the price of the GM Logo Mats. When I corrected her because I had done my research she caught a nasty attitude. She never ordered my mats. However, she sold my phone number to auto repair telemarketers and I began getting harassing warranty phone call messages the next day. After two weeks I called back 3 times to her direct line to inquire about my mats. She did not answer. When I called from a blocked number and had the operator connect me she answered then had an attitude when I told her who I was. She put me on hold for several minutes while she looked for it and said she had to re enter it again. She said she didn't know what happened with my order but it was re entered that day. She never called me to tell me my parts where in. My father is a long time GM AC DELCO employee my treatment by Brittany at Robert Green was Horrendous. I will drive the extra 22 miles to go to Healey in the future and purchase my next Chevy directly from them based on my experience with John and the Girls in service.
My wife brought in my 2019 silverado lease for a oil change 90 mins later she finally had the vehicle back. All my other non-lease vehicles are taken care of at a local shop 30 mins maximum for a oil change and yes i understand they wash the truck but the vehicle still had dirt on it when i got it back! Bottom line is It's unacceptable for the dealership I leased the truck from to take 90 mins for a oil change.
The car went in on time for service. I requested that the whole car be given a thorough inspection. I wasn't informed of any problems so I assume that everything was OK. Friendly and knowledgeable service staff.. .
As I've said before, the wait is extremely long. We only have one car so I waited at the dealership for an oil change, to have my new brakes checked for the squeaking that occurred since I got them and a battery check. I got there for my 1:00 PM appointment and didn't leave until over 2 1/2 hours later