After I had my service done and I got home I looked at my service paper and it said that my vehicles oil was changed and 5w 40 was put in my truck but my truck requires 0w 20 so I called Healy's to find out what happened. The service lady who had taken care of me did so digging and told me that they told her that they did in fact put ow 20 in but it was just wrong on the bill. This is the second time that this had happened to me and the first time I had to. Ring back my truck so that they could recharge my oil and put the right oil in. So what do I do.bring it back and have it changed again or just believe that the technician told the lady in service the right thing.
I didn't have to wait until called in for the vehicle. Once the vehicle was in, it didn't take long for the service that needed to be done to it. The Service department was very friendly and courteous, I would recommend my family and friends to go to Healeys for service anytime. It was a pleasure.
The entire Healey team was extremely accommodating. Considering the car was a same-day delivery, they were very efficient and timely in getting the necessary paperwork and registration process covered for me. I will definitely go back for future vehicles and service.
Lisa was the service tech and , as usual, always acts like the customer is highest in dealers priority.. a smile and pleasant greeting ..and that positive attitude from entrance to finish.. definetly an asset to Healy Dealership... satisfied with work done.. mayy I add that prior to Heal did buy from GMC and dealer on several instances gave incorrect info..specifically, told me my yukon had a higher tow capacity and since it could not tow my trailer had to sell and buy a new vehicle..so I moved to Healy and has been a positive change.
Update to computer required on my 2013 Malibu and it was considered maintenance. Warranty company not helpful at all and I decided to split the cost between myself and ws Healy. Poor customer service with warranty company and items should be explained when purchased.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Matt Noviello at (845) 343-2400 to discuss your concerns, as your satisfaction is of utmost importance to us.
Your representative Tom who sold us the car went above and beyond. We are very happy with her new car. Chris your financial man was as always professional and very nice. And Robert White took his time explaining the entire car to me. Which as a woman was very special because there was things that I had no idea even how do use. And he took the time to explain each and every detail. He’s an asset to your company as all your employees are that we deal with. Thank you for making our experience a pleasure as always
Our salesperson, Melisa Buongiovanni, was very friendly, knowledgeable and accommodating. She came in on her day off to complete our deal. Thank you! The Delivery Coordinator, Alley Soto, was excellent. She went over every feature and detail about the truck and made sure we knew how to use all the features. Great experience all around!