Took in for an oil change , told me my warranty was expired even though I brought a 6 year warranty in 2014. Told me something wrong with my power steering even though it was driving fine.fixed it even though I had to leave overnight because “the wrong part was in the box and took the mechanics a while to figure out why it wouldn’t fit” Said it was covered by GM. Then told me I had a gasket that was spitting oil and would cost $769 and six months ago had all pistons and gaskets in the engine replaced courtesy of GM. I refused the oil gasket item but asked for a write up so I could have my own mechanic fix and was not provided it. I asked the service person Shawn again and he basically ignored my request. I was duped when I brought the extended warranty and was not explained about the wrap around . I will not buy from Healey again no matter what make.
Hi, we regret to hear that your recent service experience was anything less than exceptional. When you have an opportunity, please reach out to our Service Manager, Matt Noviello, at (845) 343-2400 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
I had you do a routine oil change and tire rotation. I was told I needed an alignment, so I agreed to that, also. Before the work was done, my right front tire had a slow leak. IT STILL HAS IT, which means my tires weren't rotated. Now I'm wondering if new oil was put in the car and if the alignment was done.
Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to our Service Manager, Matt Noviello, at (845) 343-2400 when you have a chance. Thank you, and we look forward to hearing from you.
Thank you for choosing Healey Chevrolet Buick as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Matt Noviello at (845) 343-2400 to discuss your concerns, as your satisfaction is of utmost importance to us.
I can't say it enough times, how great we are treated. Sean Cuttler is an asset to Healy Brothers. He is so knowlegable and takes the time to explain what's being done and the current maintenance that the cars need.