I had to drop the vehicle off the night before. The service rep (Suzy) kept me informed of what was needed and what was done while I was out of town. We made payment arrangements over the phone, and I picked up my Buick that night. Serviced,wash and ready to go home.
Went in for oil change and inspection. 3 hours and $400 later I left. Every time I take my vehicle there for an inspection there is always something extra that needs to be done and it always seems like its the tires.
Your advisors are extremely busy and perhaps a few more advisors should be added due to the volume of work the advisors have making it difficult for them to quickly communicate with the customer which really is not good. The car was done professsionally as promised and Mark my advisor is a very nice guy.