We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Healey Chevrolet Buick team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
We appreciate your feedback and are pleased that your experience was so positive. It's encouraging to know that we were so helpful during the purchasing process. Please let us know if there is anything else that we can do. Thanks again!
Selina, it's our pleasure to provide top quality service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Healey Chevrolet Buick, we value our customers and we look forward to seeing you soon.
Joseph, we sincerely appreciate your feedback. Each employee is a valued member of the Healey Chevrolet Buick team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Stephen, we sincerely appreciate your feedback. Each employee is a valued member of the Healey Chevrolet Buick team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
The whole Healey Chevrolet Buick team would like to thank you for this great feedback on your visit to our service department. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Healey Chevrolet Buick team would like to thank you for coming in and we hope to see you again in the near future.
We love hearing feedback from our customers and are glad that your service visit went so well! We pride ourselves on providing top of the line service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
Car went in for a scheduled Oil Change - informed Jackie (Service Rep) that I was having a problem with the clutch pedal sticking. She told me that there was a service bulletin to replace the pedal. The pedal was ordered on 12/29 and I scheduled 1/2/17 to bring in the car to have it replaced.
Brought the car back on 1/2/17 for repair. Mechanic pulled original clutch pedal and discovered that newly ordered pedal does not match the existing pedal. Not sure why since you had the Vin number for the car handy. New pedal needs to be ordered. Nicole came and gave me the news. I told them to put it back together as I could not bring the car back for 2 weeks as I work in Connecticut, 2 hours away from home and would not be returning until Saturday,1/7/17 and would be busy for the weekend. They could keep the Camaro if they wanted to give me a loaner from 1/2 to 1/7. Nicole informed me that a loaner would not be provided for 6 days for the given repair time of 1.5 hours.
Nicole spoke with the mechanic and then came back to notify me that in addition to the wrong clutch pedal being ordered, the Brake Master Cylinder was leaking and also needed to be replaced. I saw the leak. The Mechanic stated that he did not feel comfortable putting the car back together for me to continue driving since the Master Cylinder was leaking. Nicole then offered up a Chevy Cruze or Silverado as a loaner vehicle until I could return on Saturday 1/7/17 to get my vehicle.
A new Master Cylinder and another clutch pedal were ordered and at this point in time (1/6/17 @ 2 AM) my car is still at the dealership. It may be ready for pickup but I will not be back in town until 1/7 AM to get it. I was given a rental 2017 Silverado as a replacement vehicle and have been kept informed as to the repair status. If the Original Mechanic had actually looked at the firewall on 12/29 he would have noticed the leaking master cylinder due to the paint peeling from it and I could have had both items replaced on 1/2/17 - provided the correct parts were actually ordered by the 1st Mechanic.
I hope to pick up my car on 1/7/17. The Silverado is pleasant to drive as a loaner but would have liked the original mechanic to look at the part in question since there was a service bulletin - and then order the correct part. In addition - I am very concerned that the Master Cylinder is leaking with only 21k miles on the vehicle. I understand that it is covered under the Bumper to Bumper warranty but there is no reason such a a critical part of the car should experience a failure so early in its life. Please feel free to contact me if there are any additional questions.
Thank you for taking the time to share your feedback, Nathanael. Each employee is a valued member of the Healey Chevrolet Buick team and all of us are focused on providing great service! We look forward to seeing you again soon. Thanks!
The dealership phoned and emailed me reminding that the annual state inspection was due. My appointment was scheduled for the day after my return call. As usual, all service department personnel attended in a friendly, highly professional manner. While waiting, I enjoyed complementary coffee and wifi access. It took less than an hour, with a total cost of ten dollars (which, of course, was mostly headed to the state). To my utter surprise, I was especially grateful that my salty winter road grimed vehicle had been washed returned sparkling clean. Congratulations to this outstanding dealership!
Richard, we sincerely appreciate your feedback. Each employee is a valued member of the Healey Chevrolet Buick team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
The entire Healey service department is top notch!
Service advisor Liz is the consummate professional and has always extended herself in all my interactions with her.
I've advised my friends and family numerous times to utilize the Healey service department.
Carlos, we would like to thank you for your kind words. Our entire service department will appreciate this feedback. Healey Chevrolet Buick prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!